Privacy Policy

Introduction

Japan Tradigate (the 'Seller') respects your privacy. This policy explains what personal information is collected through this website and how it is used. We comply with the EU GDPR, the California Consumer Privacy Act (CCPA), and Japanese data protection law.

Information We Collect

Depending on how you use this site, we collect the following information:

• Contact form: your name, email address, country, and the content of your message
• Order information: name, shipping address, phone number, email address, and order details (payment card data is processed by Shopify Payments and is never stored by us)
• Newsletter sign-up: your email address
• Technical information: IP address, browser type, and pages visited
• Cart and language preferences stored in your browser (localStorage and cookies)

How We Use Information

To fulfil and ship your order via Japan Post, to respond to enquiries and support requests, to send the newsletter you requested, to improve the website, and to comply with legal obligations. We never sell your personal information to third parties.

Third Parties

Information is shared only as necessary with Shopify and payment providers (commerce), Japan Post (shipping), and Resend once contact-form delivery is enabled. Optional newsletter or analytics providers receive data only if those features are enabled and the required consent has been obtained.

Cookies

Essential cookies for cart, language and checkout cannot be disabled. If analytics tools are configured, they load only after consent and remain disabled when declined.

Your Rights

You have the following rights:

• Right of access
• Right of rectification
• Right of erasure ('right to be forgotten')
• Right to data portability
• Right to object and to withdraw consent

Retention

Personal data is retained only as long as necessary for the stated purposes or as required by law. Order records are retained for seven years in accordance with Japanese tax law.

Security

We apply appropriate technical and organisational safeguards. All transactions are encrypted with SSL/TLS; payment data is handled solely by Shopify Payments.

Contact

For privacy-related enquiries, or to exercise your rights, please use the contact page.