Support
FAQ
Common questions about ordering our opening Japanese knife selection.
Are products authentic?
Yes. We source directly from producers and present confirmed maker, origin, material, and care information product by product.
Where do you ship?
We currently ship to the United States, Canada, Singapore, Hong Kong, New Zealand, the Philippines and Mexico. Eligibility, delivery details, duties and taxes are confirmed at checkout.
Can I return an item?
We do not accept customer-choice returns, exchanges, or cancellations. This does not limit mandatory rights for damaged, incorrect, or non-conforming goods; see the Returns Policy.
Do you offer repairs or a warranty?
We do not currently provide repair, sharpening, or restoration services, and no separate commercial warranty is offered. Mandatory consumer rights remain unaffected.
Need more help? Contact us.